Legal Policies
Privacy Policy
Sarnia Shine Cleaning Services
Website: www.sarniashine.gg
Tel: 07911 716688
Email: sarniashine@gmail.com
Last updated: 26/08/2025
Sarnia Shine (“we”, “our”, “us”) respects your privacy. This policy explains how we collect, use, and protect your personal data in line with the Data Protection (Bailiwick of Guernsey) Law, 2017, and the UK GDPR (as applied locally).
1. Data We Collect
Personal details (name, email, phone number) when you contact us.
Service details (address, cleaning requirements, payment information).
Technical data (IP address, browser type, pages visited).
2. How We Use Your Data
To provide cleaning services and respond to enquiries.
To manage appointments, invoicing, and payments.
To send service updates and important notices.
To comply with legal and regulatory requirements.
3. Legal Basis
We process your data on one or more of the following bases:
Consent (e.g. when you submit an enquiry form).
Contractual necessity (to provide our cleaning services).
Legitimate interest (to improve our services).
Legal obligation (to keep proper records).
4. Sharing Data
We do not sell your data. We may share it with:
Trusted third-party providers (e.g. IT support, payment processors).
Regulators or legal authorities where required by law.
5. Data Retention
We keep personal data only as long as necessary:
Enquiries: 12 months.
Client records: 7 years (for tax and legal purposes).
6. Your Rights
Under Guernsey law you have the right to:
Access your data.
Request correction or deletion.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Requests can be made via email: sarniashine@gmail.com.
7. Security
We use appropriate security measures to protect your data from loss, misuse, or unauthorised access.
8. Cookies
Our website may use cookies to improve user experience and track website performance. You can disable cookies in your browser settings.
9. Contact
For privacy concerns, contact us at sarniashine@gmail.com or call 07911 716688.
If unresolved, you may complain to The Office of the Data Protection Authority (ODPA), Guernsey.
Terms & Conditions
1. Acceptance
By using this website you agree to these Terms. If you do not agree, please do not use the site.
2. Content
All content is owned by Sarnia Shine unless otherwise stated. You may not copy, reproduce, or use content without permission.
3. Website Use
Do not misuse the website or attempt to interfere with its operation.
Information is for general guidance and does not form a contract.
4. Services
Service bookings are subject to confirmation and separate terms provided at the time of contract.
5. Liability
We strive to keep the website accurate and secure, but we do not guarantee uninterrupted access. We are not liable for losses arising from website use.
6. Links
Our site may link to third-party websites. We are not responsible for their content or policies.
7. Governing Law
These Terms are governed by the laws of Guernsey.
GDPR Policy
As a data controller under the Data Protection (Bailiwick of Guernsey) Law, 2017, Sarnia Shine is committed to full GDPR compliance.
1. Accountability
We maintain records of processing activities and review our data policies annually.
2. Data Collection
We only collect personal data necessary to deliver our services and maintain client relationships.
3. Data Subject Rights
We provide clear mechanisms for individuals to exercise their rights (access, rectification, deletion, restriction, portability, objection, consent withdrawal).
4. Data Breach
In the event of a personal data breach, we will notify the ODPA within 72 hours where required, and affected individuals if there is a high risk to their rights.
5. International Transfers
We do not transfer personal data outside the Bailiwick of Guernsey, UK, or EEA without adequate safeguards.
6. Training
Staff are trained on GDPR responsibilities, confidentiality, and handling personal data securely.
7. Review
This GDPR policy is reviewed annually or when legislation changes.
Disclaimer
The information on this website is provided by Sarnia Shine Cleaning Services for general information purposes only. While we make every effort to keep the content accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information contained on this site.
Any reliance you place on such information is strictly at your own risk. This website may include links to external sites which are not under the control of Sarnia Shine. We have no responsibility for the content or availability of those sites.
Nothing on this website constitutes professional cleaning, health, or safety advice. For specific guidance relating to your property or service needs, please contact us directly.
Accessibility Statement
Sarnia Shine is committed to making our website accessible and user-friendly for everyone, including people with disabilities.
Our Approach
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA where possible.
The site is designed to be compatible with modern assistive technologies, such as screen readers and voice recognition software.
We use clear fonts, simple navigation, and responsive design so the site works on all devices.
Ongoing Efforts
We regularly review and improve our website to enhance accessibility. If you experience any difficulty accessing content or navigating the site, please contact us:
📧 Email: sarniashine@gmail.com
đź“ž Phone: 07911 716688
We will do our best to provide the information you need in an alternative format or to resolve any accessibility issue promptly.
Cookie Policy
Cookie Policy
Effective Date: 27-Aug-2025
Last Updated: 27-Aug-2025
What are cookies?
This Cookie Policy explains what cookies are, how we use them, the types of cookies we employ, the information we collect through them, how we use that information, and how to manage your cookie settings. Cookies are small text files that store small pieces of information on your device when you load a website in your browser. These cookies help ensure the website functions properly, enhance its security, provide a better user experience, and help us understand how the website performs and identify areas for improvement.
How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are essential for the website’s proper functioning and do not collect any personally identifiable information. Third-party cookies on our website help us understand website performance, track your interactions with our site, maintain security, deliver relevant advertisements, and generally enhance your user experience and expedite future interactions with our site.
Types of Cookies we use
Manage cookie preferences
Additionally, different browsers offer various methods to block and delete cookies. You can adjust your browser settings to manage and delete cookies. Below are links to support documents for managing cookies in major web browsers:
How to manage cookies on Firefox
How to manage cookies on Chrome
How to manage cookies on Internet Explorer
How to manage cookies on Safari
If you are using any other web browser, please visit your browser’s official support documents.
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